Dental Clinic
Dental Clinic Reduces Response Time by 90% and Increases Consultation Bookings
Dr. Sarah H., Clinic Director, Al Noor Dental Clinic
90%
faster response time
+60%
consultation bookings
-40%
missed inquiries
Goals
- •Respond to every patient inquiry instantly, even outside office hours
- •Automate appointment booking and reduce manual scheduling
- •Implement follow-up sequences to reduce no-shows
Al Noor Dental Clinic is a well-established dental practice in Riyadh serving hundreds of patients monthly. The clinic receives patient inquiries through WhatsApp, phone calls, and their website. With a small front-desk team handling both in-person patients and incoming messages, response times were suffering and potential patients were being lost to competing clinics.
The problem: Missed inquiries meant missed patients
- Patient inquiries during peak hours often went unanswered for hours.
- Phone calls during appointments were frequently missed with no callback system.
- Manual appointment scheduling was slow and led to double-bookings.
- Patients who didn't book immediately were rarely followed up with.
Instant AI Responses for Patient Inquiries
roww deployed automated responses across WhatsApp and the clinic's website, answering common questions about services, pricing, insurance, and availability within seconds.
- •24/7 automated patient responses
- •Service and pricing information
- •Insurance and payment FAQs
Automated Appointment Booking
Patients could book consultations directly through the chat without needing to call or wait for a receptionist. The system checked availability in real-time and confirmed appointments instantly.
- •Real-time availability checking
- •In-chat appointment scheduling
- •Instant booking confirmation
Reminders and Follow-Ups
Booked patients received automated reminders before their appointments, and patients who inquired but didn't book received gentle follow-up messages.
- •Pre-appointment reminders
- •No-show prevention sequences
- •Post-visit follow-up and review requests
Results
- •Response time decreased by 90%, from an average of 5 hours to under 30 minutes.
- •Consultation bookings increased by 60%.
- •Missed patient inquiries dropped by 40%.
- •No-show rates decreased significantly with automated reminders.
- •Patient satisfaction scores improved due to faster, more responsive communication.
"Our front desk was overwhelmed. Patients were calling and messaging, and we simply couldn't keep up. Since implementing roww, every inquiry gets an instant response, and our bookings have increased dramatically."
Dr. Sarah H.
Clinic Director, Al Noor Dental Clinic
Company
Al Noor Dental Clinic
Industry
Dental Clinic
Location
Riyadh